Customer service training is essential for everyone who “touches” a customer. For example, team members in production, technical, sales support, delivery, finance, operations, on site, in-store, etc.

The importance of customer service training

We are all far more aware today of the customer service we receive and also, more willing to express dissatisfaction, if not face-to-face, then by email or on social media. People also change suppliers more frequently than ever before, given the slightest reason to do so.

Many team members though are unaware that they are company ambassadors; furthermore, that they can directly influence the the company’s business by their attitude and by what they say and do.

Why choose Auricas

With over 40 years, experience in customer service improvement, the Auricas team can reasonably be considered experts.

The training focuses on making a customer feel special, individual and important in today’s competitive world. It’s also tailored to your company and the real-life situations and challenges your team face.

We believe that delivering “World Class” customer service is less about techniques and more about attitude. Less about perfection, more about how you deal with those inevitable occasions when things go wrong. It’s also about a person’s sense of enthusiasm and their willingness to go out of their way to help.

The 4 key themes of the training are:

• Communication – How to adapt your approach to different people and build stronger relationships
• Organisation and Efficiency – The importance of honouring promises to do something. Time/workload management
• Service Ethos – Creating a great 1st impression whether written, spoken, non-verbal. Getting it right first time, every time. Showing initiative
• Teamwork – Increasing teamwork, trust and co-operation

Find Out More

So, how can we help? To discuss what you have in mind or for more details about the available options, please get in touch.